Refund policy
This section is an extract from sections 9 to 11 of the Terms of Use and Purchase. The full terms are available in the "Terms of use and purchase" section of the Online Store.
9. Right of withdrawal
9.1. A consumer has the right to withdraw from the distance contract within 14 days without giving any reason, except in the cases laid down in law.
9.2. The withdrawal period is counted from the day on which the Buyer, or a third party indicated by the Buyer other than the carrier, acquired physical possession of the goods. Where one order contains several goods delivered separately, the period is counted from the day the last product was received.
9.3. To exercise the right of withdrawal, the Buyer must send the Seller an unequivocal statement of the decision to withdraw from the contract before the 14-day period expires.
9.4. The statement must be sent to info@amacx.lv, stating at least:
- the Buyer's given name and surname;
- the order number;
- the product or products the Buyer wishes to withdraw from;
- the date the order was received;
- contact details.
9.5. The product must be sent to:
SIA BALTIC BIKE
Matīsa iela 8, Rīga, LV-1001, Latvia
9.6. Where the Buyer exercises the right of withdrawal simply because they have changed their mind about the purchase, the Buyer bears the direct cost of returning the goods.
9.7. The Buyer must pack the product so that it is not damaged in transit. The Buyer is advised to keep the document evidencing dispatch of the product.
9.8. The right of withdrawal does not apply, among others, to:
- goods which are liable to deteriorate or expire rapidly;
- sealed goods which are not suitable for return for health protection or hygiene reasons and whose packaging or protective seal has been opened after delivery;
- goods which, after delivery, are by their nature inseparably mixed with other items;
- other cases provided for by law.
9.9. Opened gels, bars, drink powders, capsules, tablets, food supplements or other products whose packaging has been opened and which, for health protection or hygiene reasons, are no longer suitable for resale, are not accepted under the right of withdrawal.
10. Refunds where the right of withdrawal is exercised
10.1. Where the Buyer lawfully exercises the right of withdrawal, the Seller refunds the payments received from the Buyer for the returned product.
10.2. The Seller refunds the money without undue delay and no later than 14 days from the day the Buyer's statement of withdrawal was received.
10.3. The Seller is entitled to withhold the refund until the Seller has received the returned product, or the Buyer has supplied evidence of having sent it, whichever occurs first.
10.4. The refund is made using the same means of payment as the Buyer used for the original transaction, unless the parties have expressly agreed otherwise.
11. Damaged, incorrect or non-conforming goods
11.1. If the Buyer has received:
- a product damaged in transit;
- an incorrect product;
- a product in the wrong quantity;
- a product with damaged or opened packaging;
- a product of inadequate quality;
- a product whose shelf life is not adequate;
- any other product not conforming to the order or the contract,
the Buyer must contact the Seller as soon as possible at info@amacx.lv.
11.2. The notification should state the order number and a description of the problem, and include photographs of the consignment packaging.
11.3. Where a product is damaged, sent in error or otherwise does not conform to the contract, the Seller bears the reasonable costs associated with returning the product or provides another free-of-charge solution for recovering it. The specific solution is assessed taking into account the type of product, the seriousness of the non-conformity, the shelf life and the requirements of the law.
11.4. The Buyer must not use a product if its packaging is damaged, opened, swollen or leaking, or where there is reasonable doubt as to the safety of the product.